ATAUÚBA has a Return Policy and must be read with our Terms and Conditions of Sale. We reserve the right to change this Return Policy at any time. This Return Policy was updated on 02/25/2022.



The ATAUÚBA Store Return Policy is really simple

When you receive the item at home, you must check it as soon as possible upon receipt and always before use.

Please ensure that a return authorization number is obtained directly from our online support service before attempting to return an item to the store.

You have the right to change your mind.

We've all done it, buy something and then realize that
he is no longer needed.

You have 7 days to cancel your order, under our
7 day return period, which starts the day after you receive the item.

It is very simple, please follow the steps below (see the section entitled "how to make a return")

All items must be returned unused and in the original packaging in which they were received by you.

Make sure that when you receive an item, you take reasonable care when inspecting it, for example. Make sure any seals or security labels remain intact.

Wrong item received

ATAUÚBA apologizes if you received the wrong item by mistake, this is not common and we want to resolve it as soon as possible for you.

To receive a refund or a replacement, you must return the item in the same condition as you received it and within 14 days of the day you received the item.

Damaged or defective items

Please accept our apologies if you have received an item that is damaged or defective. We understand how frustrating this can be and want to resolve it as soon as possible.

If you believe the item is defective, please contact us.
You need to tell us exactly what you believe to be the defect, and as soon as possible after discovering the fault and we will advise what to do next.

Our Defective Items Return Policy defends your statutory rights.

Item not received

We apologize if you have not received the item. It is not common practice and we
We want to resolve it as soon as possible.

To receive a refund or replacement, you must inform us that you have not received your item within 30 business days of the day you received an email from us confirming your purchase.

Your legal rights

Our Return Policy does not affect your statutory rights.

What to do to return the item

You must tell the customer service team your number
order, the item you are returning, and the reason for the return. We will provide you with a unique return authorization number and we will confirm the address where you must return the item.

Please package the item securely and include your order number, name and address inside the package.

Please obtain proof of postage from the Post Office when you send your item to the ATAUÚBA store. Proof of postage costs nothing additional without it, however we may not be able to process your refund or replacement in the rare event that the item is lost in transit.

If you request a replacement and the product is no longer available, we will process the refund back to the original credit / debit / PayPal / ATM card used to purchase the item.

Any item you have accepted and then returned will be your responsibility until it reaches our warehouse. Please therefore ensure that you ship your item back to us using a delivery service that assures you of the value of the goods.

What follow-up will we give

· All products returned to Loja ATAUÚBA are checked by our return department.

· If you are entitled to a refund, we will refund the price of your item (including the cost of delivery).

· Returns are normally processed within 7 business days of receipt of a canceled order, and no later than 30 days of receipt.

· We will refund the amount to the original credit / debit / PayPal / ATM card used to purchase the item.

Return of goods replacement

If an item you ordered was found to be defective and
replaced it, you have the right to cancel your order with respect to the replacement product within 7 business days from the day you received the replacement item and receive a refund.

Return item cost

Please note that ATAUÚBA will only be able to refund postage costs for the return of an item where:

· that we have sent you the wrong item, or

· the item is damaged or defective; or

· a replacement or replacement for an item that you do not want to keep.

We do not refund postage for items that were found in good working order. The costs of postage the item back to you will depending on the item and will be communicated to you after the testing process is complete.

Christmas period

We don't want you to worry about anything during the holiday season.
so you can relax and buy all your Christmas gifts in advance.

At ATAUÚBA, therefore, our returns policy extended to Christmas - all items purchased after October 31, in any year, can be returned until the end of January of the year immediately following the previous year.

Claims

If you are not satisfied with the way we handle the return or replacement of any item, please let us know. Our goal is to resolve the issue for you, therefore, we ask that you contact our customer service representatives via email / email lais@atauuba.com or via live chat available on our website.